Cancel Columbus Dispatch eEdition Subscription & Save $17.49/mth

Please cancel my online subscription to the Columbus Dispatch and Gannett subscriptions to USA Today. Thank you. Nancy A. Black, Mount Vernon, Ohio

Stop delivery of Sunday Dispatch immediately. Do not charge my credit card for any further deliveries.

Due to the very expensive print subscriptions, I subscribed by digital only. Every morning I read The Dispatch electronically. The last payment was made automatically by The Dispatch from my American Express account (last payment was made on December 21, 2021). Yesterday, December 26, I opened The Dispatch electronically but was unable to access it. I was asked to enter information but was told that nothing matched what they had. I contacted Customer Service by telephone and after more than 30 minutes, the employee said that she had contacted her supervisor and that person would send me an email that day so that I could access my subscription. I received no email yesterday nor this morning. I attempted to read my subscription again this morning (12/27) and again, no access, and no email. Later I noticed that I had received a missed call from a Bradley and was told to return the call at the customer service number. No one knew a Bradley, and I was told I could talk to that employee (later identified as Drew/as in Drew Breese as he put it). He too could not find my account. I told him that I was frustrated with this whole 2-day episode with no results. But that I did give him an old email address (griffith.ronda@redacted that I do not use and had given The Dispatch my current email address that I have used for 11 plus years). He was able to find my account with that address (not my phone number, address or the rlgbivens@redacted email). I was told to sign in using the gmail account, and of course, that did not work either. Then was told to sign in using the method I used originally (google, facebook or whatever). I told him that I did not sign in using any of those 3 methods, and he insisted that I had. Again, I had not. He told me that I didn't want to listen to him when he was telling me the truth and that's the way everyone does it. I asked twice to speak to his supervisor and was told twice that the supervisor was not available. I told him just to cancel the subscription. He said he had just cancelled it. I told him I wanted the credit for the December 21 charge made to my American Express account ($9.99). He said that he was not allowed because of a no refund policy. I did say that I wanted to return the call that I had received from "Bradley". His replay, I don't know who that is and he must have been calling from another state. I did tell him that he needed to not be in customer service because of his rudeness. And the phone call ended. After it eneded, I went back on line for subscription, and there is the number 1 way to subscribe, which is what I did originally. Not the "or"or other 3 methods. I grew up with The Dispatch and have had a subscription for most of my adult life. All I want is to read it daily with no issues and hoops to jump through. l'm not happy with digital since I prefer print, but since The Dispatch has been pushing digial (through high print subscrption rates, content only available through digital, and digital only issues during the holiday weekend), but I can deal with digital as long as I can access it without problems. How do I accomplish this? Ronda Griffith Bivens PO Box 343 187 N. Church Street Hamden, OH 45634 740-988-7416 rlgbivens@redacted griffith.ronda@redacted