How to Delete AT. save (53.54 MB)
Published by Auckland Transport on 2024-11-14We have made it super easy to delete AT Mobile account and/or app.
Table of Contents:
Guide to Delete AT Mobile 👇
Things to note before removing AT:
- The developer of AT is Auckland Transport and all inquiries must go to them.
- Check the Terms of Services and/or Privacy policy of Auckland Transport to know if they support self-serve subscription cancellation:
- The GDPR gives EU and UK residents a "right to erasure" meaning that you can request app developers like Auckland Transport to delete all your data it holds. Auckland Transport must comply within 1 month.
- The CCPA lets American residents request that Auckland Transport deletes your data or risk incurring a fine (upto $7,500 dollars).
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Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
↪️ Steps to delete AT account:
1: Visit the AT website directly Here →
2: Contact AT Support/ Customer Service:
- 100% Contact Match
- Developer: Auckland Transport
- E-Mail: atmobileapp@at.govt.nz
- Website: Visit AT Website
- 66.67% Contact Match
- Developer: T-Mobile USA
- E-Mail: AndroidAppFeedback@T-Mobile.com
- Website: Visit T-Mobile USA Website
- Support channel
- Vist Terms/Privacy
Deleting from Smartphone 📱
Delete on iPhone:
- On your homescreen, Tap and hold AT Mobile until it starts shaking.
- Once it starts to shake, you'll see an X Mark at the top of the app icon.
- Click on that X to delete the AT Mobile app.
Delete on Android:
- Open your GooglePlay app and goto the menu.
- Click "My Apps and Games" » then "Installed".
- Choose AT Mobile, » then click "Uninstall".
Have a Problem with AT Mobile? Report Issue
🎌 About AT Mobile
1. Disruption alerts and info - Want to be kept up to date when services change? We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered AT HOP cards.
2. Real time departures - Save time by knowing when you need to be at your stop or station, and even track the live location of your service.
3. Enjoy an easy journey - Going somewhere new, or just want to relax on your journey? We'll let you know when it’s time to board or to get off.
4. Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app.
5. Maybe you want to get there by bike or on foot? Journey Planner will show you walking and cycling journey options too.
6. Car sharing - Check live location of shared cars near you and book it with the provider.
7. It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot.
8. Train Line Status - Check how your train line is running before you head to the station, for any disruptions or delays.
9. Manage your AT HOP balance - Don’t wait till you get home, check your balance on the go, find nearby top-up locations, and easily top-up.
10. Find your best route - Use the Journey Planner to find out how to get to your destination, and save your regular trips.
11. Or you can subscribe to the specific routes you use, at the time of day you usually travel.
12. Please send us feedback in your reviews or via the "Contact Us" area in the menu - we'd love to hear from you.
13. AT Mobile makes it easy to move around Auckland.
14. Save your favourite stops and stations for quick access when you're out and about.
