Uncover the ways Genesis Media Limited (the company) bills you and cancel your Nebula subscription.
A few things to note and do before cancelling:
It is Very Easy to Cancel a Nebula subscription. (**Crowdsourced from Nebula and AppCutter users)
- Auto-renewing weekly subscription for $7.99 with a free 3-day trial period
- Monthly subscription for $24.99
- 3-month subscription for $39.99
**Pricing data is based on average subscription prices reported by AppCutter.com users..
Plan | Savings (USD) |
---|---|
Daily secrets from birth chart | $7.99 |
Premium subscription | $7.99 |
Premium subscription | $29.99 |
$9.99 Chat Credit | $9.99 |
Premium subscription | $39.99 |
Premium Relationship Check-In | $4.99 |
Premium subscription | $2.99 |
Premium subscription | $7.99 |
Premium subscription | $49.99 |
$24.99 Chat Credit | $24.99 |
By Iris
2 months agoPlease cancel my suscription
By Rebecca
3 months agoI want to cancel my subscription but I don’t understand how to do it. I haven’t downloads app so was doing through the web page. I had a free trial and don’t want to be charged.
By Mr James Pinnock
4 months agoI have and have had no need for this service and will need it terminated. Your cancellation page does not seem to work as you do not show on the unsubscribe. Is this some sort of nightmare scenario where I have to get my bank to do a fraud check. Please let me know.
By Shannah
4 months agoI have cancelled my subscription but I am still getting billed for this service, could you please let me know what is going on. If this is not cancelled shortly I will have no choice but to have my bank block all payments for this subscription.
By George Scott
4 months agoPlease cancel my subscription. It's too expensive. George Scott ga.scott@redacted
By Des
4 months agoI’ve been charged €45 why ? I don’t use the app
By Milisa J Van Steenis
5 months agoI am trying to delete my account and it is not letting me.
By luc moesen
5 months agoop 08 mei gefactureerd 14,59 op 09 mei 34,80 gefactureerd, op 25 april gefactureerd 34,80, ik dacht dat 34,80 was voor 3 maanden, facturatie klopt van geen kanten ook tevoren al gemerkt HET IS GENOEG GEWEEST. als het nog iets opbracht zou ik zeggen
By adele cisneros
6 months agocancel any subscription . there are charges on my card that are unknown from you . 49.99$ 45.00 $ 9.00$
By Pamela Peel
7 months agoAppnebulaco Nicosia .. unauthorised Charged my card $61.75 AUD Scammed my card Only purchased 3 days before $4,99 usd .. see days laters scammed $61.75 AUD unauthourised from me
By jana crary
7 months agoI need to cancel my subscription
By Sandra Sousa
7 months agoBonjour, Depuis février que Vous me retiré d'argent de ma carte de crédit ARRETEZ ET RETOURNÉ MON ARGENT FÉVRIER 39 CHF ET MARS 39.47 CHF, JE VOUS DENONCE À GOOGLE J'AI FAIT PLAINTE. ARRÊTEZ
By Cherie Froehle
7 months agoI started the 7-day trial for $5.00 and then was charged $45.00 on the 6th day. I don't know why this happened, but I would like a refund because I did not authorize the charge. Plus it didn't allow me to cancel within the time frame. Thank you Sincerely Cherie Froehle
By Angéline Farrell
8 months agoBonjour, Je ne suis pas capable d'annuler mon abonnement. Je ne le vois pas dans mon app. store. Serait-il possible de m'aider à le faire svp? Merci!
By CL
8 months agoDeceitful website! I regret clicking on your link. I was just looking through your site and ordered a chart. Didn’t sign up for any subscription but was charged $15 three times! I never wanted to talk to a psychic. Horrible of you to prey on innocent people!
By Trisha Malin
9 months ago2nd request, please cancel my Nebula subscription. Confirm to trishamalin@redacted
By Carolyn Galloway
9 months agoI never spoke with any member of this site; I was just browsing on it. I was shocked when I received a notification that someone had charged my PayPal account for $45. It is really bad business. and I see you have gotten a lot of complaints. I need to have that charge reversed. It is completely wrong and I am asking politely for someone to credit my account.
By Andrew Sion Bae
10 months agoHello, Im contacting you today asking for a refund. When I pressed the free trial and did the transaction I noticed that it was the yearly subscription? I thought that it was an error until it went through my bank. Please contact me asap, this is truly disheartening.
By Becky Mcvay
11 months agoI did not subscribe. I do not have this app on my iphone. I don't use Paypal/Apple Pay. Please refund $19.00 to my bank account as charged on 12/11. Thank you Contact #775 426-8399
By Faisal Shafiq
11 months agoI just want to refund my whole cash
By Delores Reedy
11 months agoI was charged for many months of service when I did not ask for it or authorize it, please refund my credit card immediately for all charges!
By Rebecca Harris
1 year agoI have been charged 19.00 for 3 months, I did not sign up for this service and I want it stopped immediately. I went to the Google Play Store and Nebula was not in my subscriptions. Please stop my subscription immediately. Rebecca Harris
By Nancy Wagar
1 year agoI cancelled the membership and I want to know why I keep getting billed for the astrology stuff I never received? Please stop billing me immediately, Thank you Kindest Regards, Nancy
By tenzin nyidon
1 year agohello , i was charged unknowingly and i want refund
By Penny Zou
1 year agoI did not subscribe the service, can you please cancel my subscription and refund me please? My name and bank name is Xiangna Zou
By Sydney
1 year agoIt won't load anything, I accidentally did the trial which is my fault for not paying attention, but I can't load the link it sends me to cancel it or the website from here. I can't access any subscription tab. I feel scammed😭
By Johanne vachon
1 year agoJ'ai demandé un essai gratuit et depuis ce temps il me préleve 25.88 aux 2 semaines
By Simone Luanna Chiodini
1 year agoI can't afford to be billed. I want to cancel my subscription.
By Gregory Fowler
1 year agoI don't understand how many times I have asked for a refund, and you never respond. Neither to any of my questions as to who are you or why am I had been charged. It must be fraud! What are you hiding? Fraud is what it is. You are a fraud.
By Lyne Demers
1 year agoBonjour,, J'ai fais l'essai de Nébula comme proposé, mais sans m'avertir, à savoir si j'étais intéressée et mon créditer 25,07$ sur ma carte de crédit. Je veux un remboursement immédiat car je ne veux pas payer. Si vous voulez, veillez communiquer avec moi au 514-618-0879 et en français s'il-vous-plaît. Merci de respecter votre offre. Bonne fin de journée
By Gregory Fowler
1 year agoI have been trying to cancel this supposed Membership. Following your instructions on how to cancel it is fruitless. I do not want this charge like every 2 weeks. This has been going on now 8 months. You should be able to cancel once and the problem will be solved. This is fraud! You keep charging me for months for something I do not want. I want you to refund all the money you have stolen from my bank account. I am ready to claim fraud with my bank, as well as file a fraud report to the Missouri States Attorney's office. I also think this needs to be reported to Visa, Master card and all the credit card companies that you are using their product fraudulently!!! Return my money now.
By Ashley Giddens
1 year agoI have an unauthorized charge for $9.50 on may 12 2023 and would like to know how long I e been charged for this account. Id also like to cancel any subscriptions connected to mYself and a full refund. Thank you
By Scott Daniel
1 year agoI have been charged unknowingly on 2/27 19.00 .57 international transaction fee 3/13 19.00 .57 fee 3/27 19.00 .57 fee 4/10 19.00 .57 fee from nebula astrology Nicosia. I did not recieve anything and did not want to be subscribed. I would like a refund or will report to bank as a fraud. Trying to take care of it without banks help. thank you for your prompt refund and responce ns
By Scott Daniel
1 year agoI have been charged unknowingly on 2/27 19.00 .57 international transaction fee 3/13 19.00 .57 fee 3/27 19.00 .57 fee 4/10 19.00 .57 fee from nebula astrology Nicosia. I did not recieve anything and did not want to be subscribed. I would like a refund or will report to bank as a fraud. Trying to take care of it without banks help. thank you for your prompt refund and responce ns
By Sircalvin Henderson
1 year agoPlease cancel my sub
By Wendy
1 year agoI'm so freaking hot. I am a single person income, I live pay check to pay check. And this freaken scam, that it seems like you can not cancel. Just cancel your card.!!! Pain in the _ _ _!!!!!
By sarah maduska
2 years agoi dont use this app and would like a refund
By Miranda Mamahit
2 years agoHi, i have unsubscribed the app but it keeps charging my account every month. Could you please take it out and unproceed payment? Appreciate your prompt feedback on this matter. Many thanks and kind regards!
By Melissa wetzel
2 years agoWant to cancel subscriotion
By Kayleigh Hughes
2 years agoAbsolute scam.
By Montina
3 years agoDO NOT PURCHASE THIS APP! They found a way to charge another card after I canceled the subscription! I had to get a new credit card. Scammers!
By Vicki Tomiser
3 years agoI am being charged weekly even though I never subscribed . I want to cancel and be refunded- I see that you have scammed many Others.
By Lise Melanson
3 years agoNever downloaded this APP... Would like to cancel this weekly subscription that I never authorized or asked for...
By Steven Carl Truin
3 years agoDid not ask to be debited money from my account.😡😡
By Dani
3 years agoI want to cancel my subscription! I did not sign up for anything just a report? How do I do this?
By stacy
3 years agoi want to cancel my subscription you make it impossible an need a refund
By Nancy Hill
3 years agoI never opened an account with this company . . . got one report and they keep billing me for absolutely nothing . . I am hoping that cancelling the PayPal will work . . . otherwise I will have to get a new debit card. What a bunch of crooks!
By Ann
3 years agoWhat I thought would be a one-time payment for one report turned out to be a subscription. I noticed I was charged the same amount the following month. App does not have a cancel subscription link. Emailed the folks at Nebula and have yet to hear from them. I did not wait for their response judging from the number of reviews I just read. I went ahead and cancelled my card.
By Savage
3 years agoWhen you message them, there is an automated message sent out that tells you that they can not provide you a refund. I guess the only way to unsubscribe is to cancel your card and get a new one. Smh. Same with comments on the app store.
By Savage
3 years agoFrom what I understand, the reason the customer service may not be answering people that email them is because they are based in Cyprus. This is a Middle Eastern country in Europe where their main languages are Greek and Turkish. Getting anything in English may not be legible and therefore are unable to be answered. However, the director of the company that runs the app, Stamatis Skianis, also did a sneaky thing in the Terms and Conditions that read along the lines as "we don't have to give you customer support, but we will when we feel like it." They also put into the Terms and Conditions that they will not refund you. Not only is the impossibly hard unsubscription unlawful in the US, but also in Cyprus. So like, if anyone wanted to sue this guy for all he's got and redistribute that money to everyone ripped off, they totally could.
By Judith
3 years agoThis company makes it impossible to cancel the reoccurring subscription charges. There are no settings in the app to access the ability to cancel your subscription. I can't get it canceled.
By Jennifer Moore
3 years agoI want this canceled and all funds taken off my visa refunded immediately. I don't even have a subscription for this on my plat store????!!. how did your company gain access to my card in the first place??? bunch of lowlife scam artists 🤬🤬
By Angel
3 years agoI want my subscription cancelled now!!! this is a huge scam and i want my money back
By Tina
3 years agoThis company makes it impossible to cancel the reoccurring subscription charges. There are no settings in the app to access the ability to cancel your subscription. This is a scam. I have to get a new debit card because I can't get it canceled.
By Jenna
3 years agoI clicked on free trial and was immediately charged over 75$. I unsubscribed and would like my money back immediately.
By Sarah
3 years agoI was charged almost $200 on my credit card for a full year subscription and this app doesn't even pull up my correct astrological sign. I've been requesting a refund for weeks now with NO RESPONSE! This is a complete scam!
By Paula sanchez
3 years agoI downloaded the app only for the free trial and it charged me $29.99.. I would like a full refund .. The unsubscribe process should be on the app ... I couldn’t find it before they charge me
By Liz
3 years agoI need my refund this is a scam !!!!!
By Veronica Leon
3 years agoI signed up for 3 day free trial and was charged $49 and I would like a refund. I’m about to be negative in the bank now.
By Fiona
3 years agoIs this a scam?? I clicked to have a free trial and was charged for a full year!!!
By Xiao Fang
3 years agoI’d like to cancel my subscription also. Please help to cancel for me as there is no option for me to choose to cancel. Thanks
By Jessica
3 years agoI would like to cancel my subscription and receive a full refund as it was subscribed to in error. Thank you, Jessica
1. You can find out more about astrology, the right way of reading horoscope, zodiac symbols, zodiac flowers and birthstones, planets and stars in astrology.
2. –> Improve your relationships based on deep analysis of your partner’s zodiac characteristics.
3. –> Our Compatibility Section is something you should definitely try! Life's too short to stay in a bad relationship.
4. –> You are not alone! Our Nebulatalk section gathered astrology lovers who have the same interests.
5. Read your daily, weekly, monthly or yearly horoscopes for free! Looking for more? Read horoscopes of your friends and family members and learn what to expect from them.
6. –> You can get a deeper understanding of yourself based on zodiac sign.
7. –> Get horoscopes and be confident in your future on a regular basis.
8. Every day our app traces the position of the stars, their movement, astrology events, and their influence on your life.
9. Ask about life, love, health, business, career, etc., to get the needed support and deep analysis of your question.
10. It is a safe place where like-minded people all over the world can share their thoughts and feelings, get support, learn something new and have fun.
11. Your account will be charged for renewal within 24 hours before the end of the current period.
12. –> Nebula app also provides you with learning materials.
13. We inspire people to find their way to happiness with the help of highly-personalized prediction and strong community.
14. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase.