cancel TotalAV

How to Cancel TotalAV | Save $53.99/mth

Published by Protected.net Group Limited on 2024-04-29

Uncover the ways Protected.net Group Limited (the company) bills you and cancel your TotalAV subscription.

Is It Hard to Cancel Your Subscription?

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Guide to Canceling TotalAV 👇

A few things to note and do before cancelling:

  1. The developer of TotalAV is Protected.net Group Limited and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Protected.net Group Limited to know if they support self-serve subscription cancellation:
  3. Cancelling a subscription during a free trial may result in losing a free trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel TotalAV?

It is Very Easy to Cancel a TotalAV subscription. (**Crowdsourced from TotalAV and AppCutter users)


Subscription Costs (USD) 💰

TotalAV Premium Features

- WebShield

- Private Connection VPN

Price: $29.99/year

Note: TotalAV Free Features are available for all users, while TotalAV Premium Features require a subscription with a yearly fee of $29.99. The subscription is automatically renewed unless cancelled at least 24 hours before the end of the current period. The subscription can be managed through the user's iOS device settings.


Potential Savings 💸

**Pricing data is based on average subscription prices reported by AppCutter.com users..

Plan Savings (USD)
TotalAV Monthly Subscription $7.99
TotalAV VPN $4.99
Total AV $7.99
Total AV Monthly 2 $7.99
TotalAV Monthly 4 $7.99
TotalAV 1 Year Subscription $53.99
TotalAV WebShield Monthly $7.99

     

How to Cancel TotalAV Subscription on iPhone or iPad:


  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the TotalAV (subscription) you want to review.
  3. Click Cancel.

How to Cancel TotalAV Subscription on Android Device:


  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on TotalAV (subscription you wish to cancel)
  4. Click "Cancel Subscription".

Cancel direct on TotalAV website 🌐


  1. Reach out to Protected.net Group Limited

  2. Visit TotalAV website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

Cancel TotalAV from Paypal: 💳


  1. Login to www.paypal.com .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "TotalAV" or "Protected.net Group Limited" to cancel.

How to delete TotalAV account:


  1. Contact TotalAV Support directly

  2. Send an email to support@totalav.com Click to email requesting that they delete your account.


Have a Problem with TotalAV? Report Issue




Reviews & Common Issues: 100 Comments

4.6 out of 5

By Roger Leclerc

1 month ago

please cancel my total av when renewal time NOVEMBER 03 2024 TKS

By johnrichardruth

3 months ago

I HAVE TRIED TO CANCEL ALL OF MY SUBSCRIPTIONS. I WAS CHARGED £29,£39 AND £39 ON 7TH AUAGUST (YESTERDAY) AT NO POINT DID I RECEIVE ANY CONFIRMAION AND WAS UNAWARE OF ANY CHARGES WHATSOEVER. I HAVE SPENT HOURS TRING TO CANCEL ALL TO NO AVAIL YOUR 24/7 TELEPHONE NUMBER8332018681 DOES NOT WORK. I WANT A FULL REFUND OF THE ABOVE CHARGES

By Helen Griffin

5 months ago

You have entered my private account (Visa) and charged me 119.00 for Total AV I did not request it. How did you get my e mail acct. The RCMP officers who live nearby are rather curious or should I say interested. REMOVE the charge or I will do it my way.

By Helen Longfellow

5 months ago

I want to cancel my subscription I have tried several different options but none work please cancel my subscription thank you

By ken gregory

7 months ago

I was fed up with the way you took payments, it was any time. I asked the bank to cancel DD. because you just kept taking money out of my account, after I cancelled the payments YOU THEN TOOK IT OFF MY PAYPALL with out my approval, but you still keep taking money out. This is the third time I have cancelled payment. You have all the numbers could you

By Roman

7 months ago

Please cancel service and send money back to master card

By Robert K Craig

7 months ago

Please refund the duplicate payments I made today.

By Barbara A Morrison

8 months ago

I ordered 1 plan and was charged for 4 plans. 7CB 90614RT3816437

By Richard John Fairbrother

8 months ago

I cancelled my security system as the price is too much for a 76 year old with few programmes. I then received a message that i was no longer covered and was at risk. You have subsequently on the 10th march taken £149 from my account. Please refund the £149 immediately.

By John Ernest Corbett

9 months ago

It would seem I have last year inadvertently subscribed to two Totalav products which we have now been billed for a further year at a total cost of $179.00 and $119.00 Firstly, I do not remember authorizing automatic annul billing, and secondly unless you have something considerably cheaper, I can no longer continue with this level of service. Please delete auto billing and if there is an option that will cover my requirements then I am happy to consider, providing I am consulted annually.

By George Garner

9 months ago

Charged £149 on debit card (ending 880) on 26/01/24. I wish to cancel this debit charge from now on.

By Denise Claude CHERIER

10 months ago

Too hard to manage. Only want to cancel direct debit but find it impossible to do

By Barry Larking

11 months ago

I am having trouble canceling my subscription.I am also old and not very good with computer,so would you please cancel it ASAP. And confirm by email. Thank you

By Aila Simpson

11 months ago

I want to cancel my TotalAV account, but dont know how to!!!

By Colleen Harrisson

1 year ago

I have clicked on every option & still cannot cancel my subscription. I have no code number & don't know where I purchased the program. It is currently on my iphone & have had no luck there. I also tried to install the program on my tablet, but all I got was an attempt to purchase a new account. Help, please.

By Bob Bradley

1 year ago

I'm trying to cancel my renewal. Your site is trying to send a verification code but it is not received. Have tried more than once and its not in junk or deleted. The email is correct

By barry sanders

1 year ago

i wish to cancel my totalav membership including the £39 stopped thankyou barry sanders

By Daniel Trowbridge

1 year ago

please stop ad on hy acc . do not have total av at this time keep getting ad to redo ma acc also ad to stop ads can m=not find a unsub

By Keith Phillip Eglon

1 year ago

Billed amount incorrect 1 x £29.00 3x £39.00 CANCEL these transactions !

By Karleen

1 year ago

I want to cancel this subscription as of today.!

By wendy bailey-Hill

1 year ago

I WANT TO CANCEL MY ACCOUNT - MY ID IS 38161334 IMMEDIATELY.

By Andrew Thomas Francey

1 year ago

Please delete my account and refund anything due - Andrew Francey

By hugh gorvett

1 year ago

cannot download i am reverted back to google search page

By Albert M Goff

1 year ago

I see that I was just billed $159.00 for Total AV. Apparently this is automatic each year. The credit card declined it this time and contacted us. I want our name and credit card removed from your renew list. Albert M Goff credit card ended in 9668. Please terminate this automatic renewal. Thank you Albert M Goff

By miki cortsen thomassen

1 year ago

i want to cancel my buying from last night. its dosnt work or anything.this is a scam!!!!!!! i want my refund asap!!!

By Emily Kartal

1 year ago

I want to cancel my subscription!!! How the hell am I supposed to do that from the app??? You can’t!! Bloody daylight robbery cancel it now!!

By Alan Wightman

1 year ago

Hello,I have been with Total AV,for several years,happy that all was secure on my devices.But in view of the current increase in the cost of living,I would like to seek an alternative, free security for my mobile phone and tablet.So I with respect ask to cancel my subscription to Total AV, effective as soon as possible please. Alan.

By Patricia Williams

1 year ago

i would like to cancel my subscription at this time,living in a secure center now and havrre no need for it, was to renew on July 14th Need to cancel.

By Larry Ouellette

1 year ago

was offered a price of 2.99 per month but i am being billed 6.99 what's the deal ?

By Sean Harris

1 year ago

The problem is I don’t want this service, cancel this and credit the money back to my account, I did not approve this

By John Reginald Cooper

1 year ago

I had no idea I had subscribed to this service - I am not happy with this payment John Cooper

By Arthur

1 year ago

made numerous attempts to cancel subscriptions to services through emails and customer service live chat. Still charging me. The only way to stop totalav from billing is to either report to the bank about the unauthorized transactions and provide them with the chat history recorded/ emails of the cancellation or get a credit card replacement that has a completely different credit card number.

By John johnson

1 year ago

I recently purchased your product and hit download button and was billed for my order. I have no app on my tablet nor any evidence that your program has any effect on my tablet. I do not understand why I would want a service that is useless. I would like a refund on what I paid and your useless service removed.

By margaret swadling

1 year ago

trying to can cel my 1 year contract. paid on a special deal on my card.£19.99 one year from april 7 th 2023. refund not required. thank you. tried phoning as not too good with internet.

By aileen suzui

1 year ago

I was charged $119.0 by total AV and did not renew subscription. I wish to cancel and remove my account and this charge was not approved by credit card bank

By Shirley Smith

1 year ago

My account has cancelled. You have taken £119.00 from my account and I do not wish to renew so will you please refund me the money immediately.

By DEREK FRANK ROGERS

1 year ago

Cancel all you adds sent to me soonest THANK YOU

By diana rollins

1 year ago

i want to cancel my subscription to total av

By DONALD Goveia

1 year ago

WANT TO CANCELL MY SUBSCRIPTION AND GET MY REFUND HAVE CHATED WITHYOUR TECS, ON 3 DIFFERENT TIMES. COULD NOT SOLVE MY ISSUES GOT TO SAT --- NOT HAPPY WITH THE SUPPORT I EXPECTED FROM YOU . ---- THANK YOU ---- DON

By Mrs Jane E How

1 year ago

I am unable to access my account because it will not allow me to amend the password or email address.

By John Clancy

1 year ago

Have been getting a monthly payment deducted and have no idea what it relates to. Have no setting on my phone or computer. Please cancel ASAP

By andy sigouin

1 year ago

i did not authorise this payment of 169.00 dollars please cancel my subscriptions and refund me my refund

By Jean Bunker

1 year ago

Please just cancel my account that I do not recall ever signing.

By Curtis Scott

1 year ago

it's not letting cancel my subscriptions

By margaret stone

1 year ago

i do not have totalav on my computer as this was cancelled a long time ago would you please see this is cancelled and refund my £149 which you have taken out of my account i am 87 years old and can do without this thanking you m stone

By Earl D. Riley

1 year ago

Please cancel my Total AV account immediately. Please correspond by email.

By Jamie Schneider

1 year ago

I have been being charged for total at and all I did was download the free app and then decided it was. It for me. So I deleted it because it was. Or foe me. But now I see I have been charges 9.95 a month since December 2022. This is deceptive practices. I would really like a phone number to talk to someone about this

By joe felli

1 year ago

cancel free antiverus.totlav.

By Darryl Hodges

2 years ago

please cancel this account i signed up for one month, one month only

By Carol Anne Bates

2 years ago

I cancelled the Totalav account a couple of months ago. I cancelled it with customer support in an email, plus I went to their website to cancel. I instructed paypal to stop any payments to them. Now I keep getting emails as to why they can't get a payment and it's as if I did nothing at all. What is wrong with this company? First they let me think it's 9.99 for a year and turns out it's 9.99 a month? Why so hard to get rid of them?

By conrad binyon

2 years ago

cancell account please and confirm such.

By Etton Bassaragh

2 years ago

The company Total Av renewed my subscription without my consent and took £118 from my account I don't want their service

By Pat Fuge

2 years ago

I'm having a problem of trying to close a ridiculous subscription for TotalAV! I'm getting quite annoyed.

By rita finnis

2 years ago

refund please £118.80 taken oct 2021

By Francis Johnston

2 years ago

Please cancel my account. I have not requested this

By Nabil Salmo

2 years ago

They say they'll notify me before renewal and taking money. But what happened was they charged me $ 119 this year (12/30/2021) without my consent about renewal or not. How could they charge $ 119.00 without notifying me? Cancel the renewal and refund the money charged. I do not want your services anymore. Cancel my account TOTALLY.

By Deborah Kozel

2 years ago

Cancel my total adv account and quit charging me 8.99 a month. Refund money

By Brian K Reed

2 years ago

Please cancel my free subscription

By christine norman

2 years ago

I would like to cancel my account from you i would you to send me back the money you a have taken out it was £142.80 , i am very upset that you have taken it out as i havnt got in touch with you i only get a state pension and that not a lot so with you taken that money out as made me a lot short so please will you put the money back in to my account i would be very greatfull from christine norman

By Robert Montgomery

3 years ago

Please cancel my accouny

By joann crawford

3 years ago

I want to cancel TotalAv and remove billing of $99.99 PLEASE AND THANK YOU

By Antony Bentley

3 years ago

I was charged £142? For a subscription I do not want and please cancel

By Charles LEE

3 years ago

CANCEL TOTALAV/COM

By Connie Radde

3 years ago

I canceled TOTALAV months ago, but every time I turn on my computer I get a large black block in the lower right-hand corner of my screen saying "Total AV Protection Expired" and a green bar that says "Activate Now." Please do whatever it takes to get rid of this intrusion. Thank you.

By Nick Gipson

3 years ago

please refund me the 99.00 you took out of my account with not evening notifying me. i would like a refund and cancel my subscription. i do not want to continue my services with you #2696909

By Mary Girardin

3 years ago

Give me a refind it keeps pulling money out my account without notifying me different ammounts withing 1 month. Cancel my account an give me a refund.

By John Scully

3 years ago

I had antivirus with Total AV and I cancelled it. They weren't pleased. Now have placed Total Ad block on my site and its a terrible nuisance. I did not ask for it and I'm not paying for it. I would be grateful to anyone who would help me with this. I'm in my eighties and not able for this sort of thing. Thank you very much.

By Diane Dombek

3 years ago

I did not want nor need to enroll again to Total AV. Please refund my Antivirus Pro from my credit card. Also, please take me off of auto subscribe. I had no idea I was on it. I went online to cancel the auto but was unable to do it. If you need additional information, please let me know. Thank you, Diane Dombek Customer ID

By Michael Greenan

3 years ago

I don't know what totalav is so don't take any more money out of my account

By Rees Selvey

3 years ago

Stop taking money from my account

By Luz Stella Duarte

3 years ago

Please cancel the renewal and refund the money charged on my bank account for $ 41,99 on June 25/2021 At this time July 07/2021, they haven't refund my money.

By Karen G Williams

3 years ago

This fee was taken out of my account without my permission......please refund the 99.00 .....you have caused a fee to my account because there wasn't enough to cover the fee...please refund the amount to the account you took it from

By Barbara

3 years ago

Stop taking my money I'm 60 and on a fixed income

By Jennifer Ace

3 years ago

I want a refund .

By April Stucker

3 years ago

I already done this to cancel the account and it didn't get canceled I need to cancel it now please

By Blagoja Gorgioski

3 years ago

How could you charge A $ 119.00 without notifying me? Stop charging me AU $119.00 and cancel my account. Refund all as it has never been used and do not need whatever you are selling. Please cancel the renewal and refund the money charged. Please confirm by email that it has been canceled.

By Linda Packer

3 years ago

They were taking 2.99 now this month was 8.99 I don't want this cancel,my account and refund my card. Linda packer

By MIKE

3 years ago

THIS APPEARED ON MY SCREEN UNASKED FOR. IT WON'T GO TO TRASH BECAUSE IT SAYS IT IS OPEN. HOW DO I CLOSE AND GET RID OF IT PLEASE?

By Pauline Decaire

3 years ago

I want to cancel this account

By ruth crump

3 years ago

Please cancel the fee you are taking every month. I didn't give you permission to do this each month.

By Kathy A Farris

3 years ago

Refusing to cancel, want step after step, after each one is complete😡

By William Toth

3 years ago

Please cancel my account permanently I got TotalAV 4/17/2021 not satisfied Thank You

By Daniel (Dan) Spelbring

3 years ago

Do not need this service with Windows 10. Did not consciously order the service and wish it terminated and the charge deleted from Dillards Card.

By Rosella Mathis

3 years ago

I haven't had totalav on my phone since Mar.3 2021. I think u owe me for 3 months.$ 8.99 × 3= $24.97

By Eugene Trush

3 years ago

Cant login please cancel and stop billing me$899 every month

By Lynn Britz

3 years ago

I am unable to cancel my subscription because I should not have one. I do not have t app but I continue to be billed each month. Please unsubscribe & stop billing me!!!

By WhiteWolf R Simon

3 years ago

To whome it may concern Please Cancel my subscription I can't even change my password So I can't get into my account The App. Has been taken off my phone So please cancel my subscription thank you Sincerely WhiteWolf R Simon

By Michael Skelton

3 years ago

Horrible software. Please refund my money , I believe the total is 79 dollars . I uploaded the software after I paid for it . It Keeps telling my trial period expired even after I logged in. Keep getting " To Many Redirect errors " When I try to go to their website .

By Terri Allen

3 years ago

Please cancel the subscription and refund my money from January 16,2021 for $99.00 and also the charges for March 15,2021 for $148.00. I did not order your product and never charge me again.

By Chris Joseph

3 years ago

Please cancel the renewal

By Allan Young

3 years ago

Stop charging me $8.99 and cancel my account. Refund all as it has never been used and do not need whatever you are selling. Please confirm by email that it has been canceled.

By Dang Khoa Nguyen

3 years ago

Please cancel & refund payment recently taken from my account 8.99 usd

By Margaret Holowachuk

3 years ago

I do not want this I canceled it please refund thls to my visa

By Kelvin Davis

3 years ago

Please cancel the renewal and refund the money charged.

By Linda King

3 years ago

Please refund 9 67€ taken from my account under reference 0018443466837. I do not want your services PLEASE CONFIRM REFUND

By Linda King

3 years ago

Please cancel & refund payment recently taken from my account Linda Diane King

By Joezetta Mckee

3 years ago

I have never used your app. I do not have my old phone or iCloud or email since November 2020, wth. Contact me !!! I hav Ed s as. Identity theft claim and fraud claim active.. how can u do this....

By Evelyn Schillaci

3 years ago

Please cancel. I wish not to have Anymore. Do not charge me again

By Roy Adams

3 years ago

On the 13th February( my birthday) A sum of £46.80 was taken out of my account and I have sent a request , requesting a Refund and nothing has happened. Please let me have my money back? Regards Roy Adams

By Peter Dohrn

3 years ago

I’ve followed the process to cancel totalAV, but they continue to bill me, locking up my credit card when it’s denied, I went to totalAV website and opened a chat with them. I told them to cancel immediately and they spent the whole time, trying to get me to reconsider. They did not help me. They kept wanting to know why there service didn’t work for me and what could they do to make it better. I kept saying, over and over, cancel it. Once again I went to there cancel total av site and went through the process. Be careful of totalAV!


About TotalAV?


1. Why not sign up today and claim your free TotalAV protection check-up, it’s quick and easy! We will check your device and identify any protection concerns present along with assessing your devices overall security.

2. Our iOS app for iPhone & iPad helps to keep you safe from cybersecurity threats through website filtering and VPN, as well as anti-fraud and theft services such as data breach alerts and device location tracker.

3. By signing up to a premium account you will be able to activate your subscription and enable our powerful features.

4. Accounts will be charged for renewal within 24-hours prior to the end of the current period, at the same price.

5. Renewal of your annual TotalAV subscription is automatic.

6. No cancellation of the current subscription is allowed during the active subscription period.

7. You will be able to see when your next payment is due, or cancel your automatic renewal.

8. Payment will be charged to iTunes Account at confirmation of purchase.

9. Subscriptions are managed on iOS devices by tapping Settings > tap your name > Subscriptions.

10. At TotalAV, Protection is our Priority.



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