Uncover the ways Masug Portfolio Corp. (the company) bills you and cancel your Yoga Go subscription.
A few things to note and do before cancelling:
It is Very Easy to Cancel a Yoga Go subscription. (**Crowdsourced from Yoga Go and AppCutter users)
Yoga-Go offers a free download of the app, but further use requires a subscription. The subscription fee varies by country and is displayed in the app. The subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period. Payment will be charged to the user's iTunes Account upon confirmation of purchase. Users can manage their subscriptions and turn off auto-renewal by going to their Account Settings after purchase. When canceling a subscription, the subscription will stay active until the end of the current period, and auto-renewal will be disabled, but the current subscription will not be refunded.
**Pricing data is based on average subscription prices reported by AppCutter.com users..
Plan | Savings (USD) |
---|---|
1 Month subscription | $14.99 |
Premium Subscription | $34.99 |
12 months subscription | $52.99 |
Premium Subscription | $19.99 |
12 months subscription | $59.99 |
12 month subscription | $52.99 |
1 Month Premium | $19.99 |
1 Month subscription | $4.99 |
Guides | $29.99 |
Yoga-Go: Weight Loss Yoga | $9.99 |
By Thomas VanCleve
3 months agoThis is not what I ordered and I'm getting the impression from reading other complaints that I just got scammed. I dont see the videos that the older guy was talking about in the initial video for the chair work outs. Only when you get your receipt do you see that they're already going to charge you for the next month at over twice the amount of the intro price "deal" I'll cancel my credit card now.
By Regina Anderson
6 months agoI requested cancellation of my account last month but I was still charged this month. Please cancel immediately and refund the April payment deducted from my account.
By barbara Curtis
7 months agoPlease cancel my subscription, cant afford and not able to moves, thank you
By Russellyn
8 months agoPlease cancel immediately, I have never been able to download program to computer or phone. I have been trying to get this accomplished since January.
By JIM H VICK
8 months agoplease CANCEL my account NOW, cant figure how to do it you are very hard to figure out!!!!!!! I think you guys are fake and liars. just cancel me plrase
By Patricia
8 months agoPatrica Jones
By Joyce A Badger
9 months agoPlease cancel my Yoga Go. It does not work for me as all it does is buffer. I waited 25 minutes this morning for it to come up so I could do the lesson and it never did. It has been the same each day. Wish I could have a refund. Didn't get anything to show.
By Michael Therriault
9 months agoi sing up for a one month trial i have beem charge a monthly fee I need to cancel this and get my money back please
By Cynthia Teresse Ortiz
9 months agoI need to cancel this. You are stealing my money.
By Laura
9 months agoI did the free trial and my accounts have been being charged continuously...never agreed to monthly subscription..I see by the number of unhappy people that this seems to be your stand mode of operation... PLEASE CANCEL ANY AND ALL ACOUNTS IMMEDIATLEY.
By William Roy
9 months agoI am trying to request a refund after cancellation and the process is not working.
By sharon.cross
9 months agocancell my monthly charge of 30.99 today. 2/2/2024
By Judith J. Schrum
9 months agoI HAVE ASKED FOR "YOGA-GO" TO BE DELETED FROM my responsibility at this time. I have to have surgery on my feet - I am 75 years old and I can't afford to pay for this when I will be unable to use the app. I have JUST DELETED the app from my phone-804-943-5333. I will NOT pay money to speak to an "expert" to delete and cancel this !!!!!! My next step for clarity of my request will - if necessary - very aggressive. Done here...how dare the "Chat expert" send me to a "information page that costs MORE just to request that I STOP ...Wow..unless I've misunderstood something here, its a "gimmick". Thanks
By Jan Bakalyar
9 months agoI keep getting billed monthly for this app even though I cancelled it on my IPhone!!! $30.99 /month the past few months on my AMex billing!!!! GRRRRR NOT only CANCEL IT AGAIN FOR ME BUT DELETE MY ACCOUNT,AND I am calling Amex AGAIN to STOP Payment as again I had to get a new Amex card and number STOP THIS shoddy shitting business practice. Per reviewing Im not the only one being done this way. Better business bureau NEEDS to CLOSE this business period!!!
By Christine Barlow
9 months agoI signed up for a free trial and found out that I am being charged every month for this product.unsubscribe me immediately ,and I have informed my bank that all transactions from your organisation are to be declined,shoddy business practices.
By Barb Lakes
10 months agoPlease delete my account and cancel my payment. Was unable to download app.
By Patricia Ann Berry
10 months agoI NEVER downloaded the yogo go app. I did sign up and expected an email; I have made 3 automatic payments I have tried to CANCEL SUBSCRIPTION 3 times PLEASE PLEASE CANCEL MY SUBSCRIPTION auto pay through paypal
By Carol VanWinkle
11 months agoI am trying all access...please delete my account. Billed three times in past 6 months, total over $125 (20+,53.19, & $53.19) Carol VanWinkle. (VISA card. Address 9731 W Lamplighter Lane, Hannna City, IL 61536. Alternate email vancj42.8@redacted (don't know which used
By Juanita j Peterson
11 months agoI have tried every which way to cancel this app. I responded to A link on Facebook and did NOT realize it was a subscription at 29.99 a month which is outrageous in the first place. I thought it was a free app . I never signed up for an account on app.. I was in hospital in July and September with crushed elbow from a fall and did not realize I was being charged so much. I have tried and tried to figure out how to cancel and have just gone in circles none of which have led to cancellation of this terrible product. PLEASE CANCEL MY SUBSCRIPTION. when I tried to post this I got this message Too many Attempts To prevent our systems from Fraud, kindly wait for some minutes and try again. Use justuseapp cards? try another one! ARE YOU KIDDING ME
By Heidi Schule
1 year agoI have no account with Yoga-go. I signed up for free app but never opened it or signed in to start the program as Ingot sick. I have been charged in Oct and Nov. please cancel and refund money. Heidi C. Schule
By Wanda Konop
1 year agoI want to cancel my account right now. It doesn't work for me.
By David Moulds
1 year agoI just want to cancel my subscription immediately and stop the current payment from going through. Iβm finding it difficult to do it online.
By JANET SPENCER
1 year agoPlease cancel my subscription and refund the recent payment due to having a major surgery and will not be able to use the yoga anytime soon. Pleas refund my latest payment via my Paypal account.
By barbro lindeborg
1 year agoI want too delete my yoga go accuont. I have difficultis with my iphone. My emailadress is lindeborgbarbro@redacted. I need your help too stop and delete this.
By Paulette Geiger
1 year agoI want to cx. My account, but I canβt even log into the web site. It tells me I need a new version, and then it says my tablet doesnβt support that version. I think I may have to call my bank and see what they can do.
By Sheila Bisio
1 year agoI have just been billed $74.90 for Yoga Go OMO Personal Weight Loss plan?! Before I report fraud, please refund my money and cancel my account. I never wanted this Personal Weight loss plan and I never used Yoga Go (which I paid $29.14 for) so I don't want that plan either.
By Teresa Gonzalez
1 year agoPlease cancel as I did not want this service
By Deborah A Stephens
1 year agoplease cancel my subscription.
By Rhonda Butler
1 year agoPlease call or email me asap, I have not authorised for any payments or joined. I need this cancelled immediately and payments put back into my account. I will report this !!!
By Leslie Lindskog
1 year agoI have just been billed $99.99 for Yoga Go OMO Personal Weight Loss plan?! Before I report fraud, please refund my money and cancel my account. I never wanted this Personal Weight loss plan and I never used Yoga Go (which I paid $30 for) so I don't want that plan either.
By Robert myers
1 year agoHaving problems deleting my account... in doing so yoga go trying to charge my card for $46... a bunch of frauds an rip offs
By hazel ellison
1 year agoWhy have you taken Β£30.99 from my account?.I do not know your company and you are acting fraudulently. Give me back my money right away . I'm very angry and will report you if I don't hear back .
By Devora Bryson
1 year agoPlease cancel my subscription immediately. Thank you.
By Deborah Thompson
1 year agoPlease cancel my yoga go subscription. I have never used it and can't get beyond step 3 in setting up the site so going through the login steps to cancel does not work. PLEASE Cancel .
By Deborah Thompson
1 year agoPlease cancel my subscription which I NEVER started and have bee charged $30.99 for thank-you.
By Frances Coffee
1 year agowanting to cancel my subscription, injured my back 3 months ago and have not been able to exercise, I have cancelled my auto pay and what to ensure Yoga-go is aware of my cancellation. Frances 817-602-5492
By Jill Dayvault
1 year agoI want to cancel my subscription to YogaGo. My records show that I paid $25 for a 90-day subscription that expires on 9/22/23. I want to ensure that I'm not charged for anything past 9/22/23. Please cancel my subscription and confirm that it has been cancelled. Thank you.
By LT Lane
1 year agoI am 79 and thought I would benifit from the chair exercises- not sure what I got but I can't figure out what it is, how to get it- you said it was so easy to cancel if need be- I went to pay pal to cancel but do not see the two names you said I would cancel either Yoga go or Masug... Please cancel or contact me as HOW to cancel.
By Rita Bauer Dush
1 year agoI have asked for a refund and received it. They did not cancel my account and I have been billed again I have never used this and never intended to buy. Please call me at 330-466-1755.
By Ofelia P Lund
1 year agoPlease cancel my subscription. Thank you, Ofelia Lund
By Patricia Susan Kinzie
1 year agoI'm trying to access the arm chair yoga which is what I thought I ordered ONLY! and because it was on facebook with Marc and Angel. But this is why I should remember to NOT order anything on line !! It is more aggravating then helpful. I do not have a smart phone (not everyone does) and I do not have a personal computer at home! I log into my aol from other computers! I would cancel at this point but that doesn't appear to be easy either!! NO PHONE NUMBER FOR YOU PEOPLE??????
By Clyde Cooper
1 year agoPlease cancel my account & refund the payment made Sept 1st, 2023, transaction # 9AB23452TS612510H in the amount of $53.19. PayPal is the account to refund to.
By Theresa Brust
1 year agoI have not been able get an app (no cell phone) or log on by email. I am 80 and in a wheelchair so I would just like a refund for the $25.99, $3.99 and $3.99 (7/28/23, 7/30/23) Computers offer bigger challenges to some of us. Thank You Theresa Brust
By Andrea Buffkin
1 year agoI cannot figure out how to cancel. I am trying to get to via your website, but cannot get there. Won't let me cancel via ap.
By Ellen Hauerwas-Williams
1 year agoThis is impossible to cancel. Please cancel and refund my 53.19.
By Evelyn Fish
1 year agowould like a refund, most disorganized app i have ever paid for not as advertised it is confusing im 78 years old,
By kim brooks
1 year agocouldn't get it install on my PC and I first went through my phone and it used my phones gmail acct. and I wanted to use my yahoo acct. gave my money info and was charged 15.62 and i canceled it through my bank. I need to know if its been cancled. please let me know at kimark7791@redacted. Thank you Kim
By Diane Stewart
1 year agoHow do I get them to stop trying to bill my bank account? I have unsubscribed and removed the app from my phone. When I check subscriptions, there is not one for Yogago but they continue to try and bill my bank.
By Sandra Buckley
1 year agoI seem to have two accounts on yoga-go. An old one with address 'sandybuckley@redacted', and one I set up this week with address 'sandybuckley1212@redacted'. I paid $15 for the second account through paypal. I cannot access either one. When I try, i get the message something like 'no user with that userid'. Please help.
By Alberta Childs
1 year agoI would like to cancel my subscription. Price: 15.19 USD Receipt number: 2046183 Transaction date: 2023-08-04 13:41:47 Product type: One-month intro (15.19) + One-month (30.99) Description: Yoga Go Program Payment-type: auto-renewal Total amount excluding taxes*: 15.19 USD Tax amount: USD Total amount of transaction (incl. taxes*): 15.19 USD *Taxes: VAT and other relevant taxes Next renewal on: 2023-09-04 13:41:47 Next renewal price (incl. taxes*): 30.99 USD Subscription period: 31 Customer Name and Surname: Alberta Childs Customer email: achilds1@redacted Billing address: US Merchant info: Actitech Limited, Karaiskaki 13, 3032, Limassol, Cyprus VAT number: 99000227U
By Alberta Childs
1 year agoI would like to cancel my prescription for Yoga-Go
By Sandra Hafner
1 year agoI woud like to cance; my Yoga-Go account. I have arthritus and it is just too painful to do.
By Beth beery
1 year agoI tried subscribing to yoga - go and couldn't finish so please cancel my subscription. A real headache to sign up. When you',re old, and not technologically savy, am just not up for the fight.
By diane conklin
1 year agoI would like to cancel the subscription I just placed. I set up a gmail account and password but I cannot get the program on my computer.
By Roxy White
1 year agoPlease cancel subscription done in error
By Linda draper
1 year agoi started to enroll and gave all my information for one month at $10.00. ? as I got farther along I was instructed to pick 1 of 2 plans. Both for longer periods of time. I didnt want this so I never finished the application and never enrolled. Now I have a charge of $15.19 on my account. Please remove this as I never enrolled.
By ANA MARIA CASTROVIEJO
1 year agoI though that the value was in Real, I can not paying in dollars. I am so sorry, Thanks.
By Patricia Williams
1 year agoCould Not Scan the logo
By Vivian B Siddell
1 year agoI cannot figure out how to cancel. Please contact me.
By Yvonne J Murray
1 year agoPlease cancel my subscription immediately. I subscribed initially because I erroneously thought that the subscription was in Australian dollars. I am not able to afford the fee. Regards
By Joseph Henry Lecco
1 year agoI dont know how u got my billing info as i did not authorize your company to take money out of my account,,, please send the $ 49.99 back to my account,,,, and send a return email stating it has been done,,,, thanks joe lecco
By Jan Terrell
1 year agoPlease cancel my account immediately.
By Ronald Frederick Thomas
1 year agoHave tried without success to cancel this subscription since I haven't and will not ever use it. Can you please cancel this subscription as soon as possible. Thank you for your assistance.
By millie
1 year agoI've been trying to cancel my subscription and haven't been able to. Please help.
By Marilyn Juhlin
1 year agoPLEASE cancel for me. I can no longer use my iphone for mail, apps, etc. I have tried to cancel before, but now I am asking for you to PLEASE cancel my subscription!!!!! I do NOT want to do Yoga-Go and have tried several times to tell you!!!! Thank you very much
By Ellen Wheeler
1 year agoI want to cancel yoga-go off my credit card as soon as possible as I can not do chair yoga . I sent a message earlier that I will be in the hospital. Ineed it taken off my credit card.
By Ellen Wheeler
1 year agoI am not going to be able to use it at this time because I will be in the hospital for a period of time and I want to cancel it . I signed up for monthly and I need to have it cancelled until I able to use it and not be charged. What can I do?
By Cindy Nau
1 year agoI have an old phone that has no room for another app. I like to cancel until I have a phone that can support the app.
By Laura McDade
1 year agoI signed up for chair yoga. I paid for 1 mo. with Pay-Pal. I wasn't able to download it so I've canceled the subscription with PayPal
By Lorie Trujillo
1 year agoI want to cancel my monthly subscription Please. I'm having trouble doing this on line. Please cancel this today.
By Cathy Morrow
1 year agoI tried to sign up for a program and workout plan. I have been unable to access your app on my lap top. Please delete my account and send my refund back through Pay Pal. Thank you.
By Peter Keepence
1 year agoseems everyone wants to cancell their suscritions, you can cancel mine too it is not what I signed up for
By Annie Chatfield
1 year agoI have paid for your app but it does not work. I expect a full refund ASAP
By Margaret Purcell
1 year agoI want to cancel this, but I am having a very hard time. If it is not canceled,I will them cancel my card Please cancel my subscription. It is not as promised. I want a full refund.
By Carol picklo
1 year agoI cancelled subscription the day it was made. The charge is still on my credit card. I want a refund!!
By Diane De Brincat
1 year agoI subscribed to your program on 15/3/2023. Since then I have had some medical problems with the inner veins in my legs and cannot continue with it. I wish to cancel and get a full or partial refund on the $56.99 amount debited to my card. With medical bills mounting a refund would certainly help and I find it no use as I cannot continue with the program. I have not used the program as yet and feel a refund as per your refund policy would be good. Many thanks, Diane De Brincat Order no MMQD5N0064 Invoice no 167642887619.
By Cathy Daufenbach
1 year agoI signed up for the month trial, not realizing this is a recurring mo they charge. I can't find a site to actually cancel my subscription. Can you help?
By helen santos
1 year agoplease cancel my subscription. It is not as promised. I want a full refund. thank you, Helen Santos
By dominic
1 year agoyes HUGE problem.............how do you unsubscribe with out filing a law suit....
By Amy Dugger
1 year agoI do not show an active subscription in settings on my phone, but Yoga-Go is billing me through PayPal. I have emailed the company. The subscription is not showing on any of my devices, but I am being charged. I will be contacting the Better Business Bureau. This should not be a complicated process.
By Ania pieroni
1 year agoYou keep on taking money I have undeceived could you please refund me
By Sheryl Cannington
1 year agoCancel my subscription!
By Nancy Barkley
2 years agoI am in the trial month and want to cancel before I am charged more but I canβt figure out how. Do I have to wait until they charge me the higher amount to show that I have a subscription? How do I unsubscribe????
By Bonnie Bendschneider
2 years agoMy problem is I cannot unsubscribe. Actually I can't even find out if I'm still subscribed, and if so, what did I download it on? I need to get off this program. Please help.
By Jordan Gonzalez
2 years agoPaid for 3 months. App is not what they say it is. if wanting yoga for weight loss you pay for three months and then they ask for additional funds to be able to access the workouts. I WANT MY Money back. I have not used the app and it is less than 24hours that I made payment. REQUEST REFUND
By Lesley
2 years agoI have tried to cancel my subscription but there is no way of doing it on the app. I have also tried to cancel in the web site but I canβt get in the website.
By Asha
2 years agoNot used - require a refund- please alert me to the refund process .
By Julie Hale
3 years agoI can't cancel and it's charging me monthly, and that's ridiculous because I don't use the app.
By Zoraida
3 years agoI never ask for this app jogs please I need my money back on my account
By Lee Kiefer
3 years agoI need to cancel my subscription but there is no option to do that.
By Jacqueline Rigby
3 years agoThis app promised a plan suitable for age and level of fitness. I can't even begin the warm up because it is way too advanced for me. The app is useless. Want to cancel my subscription and request a refund with immediate effect under distance purchasing and fit for purpose trading standards
By Dashea
3 years agoI need a refund. I Didn't mean to subscribe to the app. i Cancelled it right away. But have yet got my refund. i really need my money back. Never even used the app.
1. Yoga-Go combines customized fitness and weight loss plans giving users an all-inclusive, anytime/anywhere solution to build a toned and sexy body, maintain balanced emotions, and harmonize their life.
2. β’ Your Account will be charged for renewal within 24 hours prior to the end of the current subscription period.
3. Yoga-Go integrates with HealthKit, so you can export exercise data from Yoga-Go to HealthKit, and import fitness data and weight and body measurements from HealthKit to Yoga-Go.
4. β’ Subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period.
5. β’ When canceling a subscription, your subscription will stay active until the end of the current period.
6. Auto-renewal will be disabled, but the current subscription will not be refunded.
7. Yoga-Go is a source of simple home-based yoga workouts that will not take too much of your time.
8. Yoga-Go workouts only take between 7-30 minutes, and you can burn up to 200 calories per session.
9. β’ You can manage your subscriptions and turn off auto-renewal by going to your Account Settings after purchase.
10. β’ When opting for a subscription, you pay the fixed price for your country, which is displayed in the app.
11. β’ Payment will be charged to your iTunes Account upon confirmation of purchase.
12. Further use requires a subscription.
13. Please note that the workout video guides are available only in English.
14. You can start a workout wherever you are at that moment.