How to Delete Citi. save (203.06 MB)

Things to note before removing Citi:

1. The developer of Citi is Citibank and all inquiries must go to them.
2. Check the Terms of Services and/or Privacy policy of Citibank to know if they support self-serve account deletion:
   • https://online.citi.com/JRS/portal/template.do?ID=Privacy
     
   • https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection
     
   • https://online.citi.com/dataprivacyhub
     
3. The GDPR gives EU and UK residents a "right to erasure" meaning that you can request app developers like Citibank to delete all your data it holds. Citibank must comply within 1 month.
4. The CCPA lets American residents request that Citibank deletes your data or risk incurring a fine (upto $7,500 dollars).

1: Visit the Citi website directly Here →

2:   Contact Citi Support/ Customer Service:

1. 100% Contact Match
   
   • Developer: Citibank N.A.
   • E-Mail: Mobile.Metrics.US@citi.com
   • Website: Visit Citi Website



2. 53.33% Contact Match
   
   • Developer: Citibank India
   • E-Mail: citimobilein@citi.com
   • Website: Visit Citibank India Website

3: Check Citi's Terms/Privacy channels below for their data-deletion Email:

• https://online.citi.com/JRS/portal/template.do?ID=Privacy
  
• https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection
  
• https://online.citi.com/dataprivacyhub
  

Deleting from Smartphone 📱

Delete on iPhone:

1. On your homescreen, Tap and hold Citi Mobile® until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the Citi Mobile® app.

Delete on Android:

1. Open your GooglePlay app and goto the menu.
2. Click "My Apps and Games" » then "Installed".
3. Choose Citi Mobile®, » then click "Uninstall".