My Doctor Online (NCAL Only)

How to Delete My Doctor Online (NCAL Only). save (92.49 MB)

Published by Kaiser Permanente on 2024-05-15

We have made it super easy to delete My Doctor Online (NCAL Only) account and/or app.

Guide to Delete My Doctor Online (NCAL Only) 👇

Things to note before removing My Doctor Online (NCAL Only):

  1. The developer of My Doctor Online (NCAL Only) is Kaiser Permanente and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Kaiser Permanente to know if they support self-serve subscription cancellation:
  3. The GDPR gives EU and UK residents a "right to erasure" meaning that you can request app developers like Kaiser Permanente to delete all your data it holds. Kaiser Permanente must comply within 1 month.
  4. The CCPA lets American residents request that Kaiser Permanente deletes your data or risk incurring a fine (upto $7,500 dollars).


Data My Doctor Online (NCAL Only) Collected from You 🔏
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

     

↪️ Steps to delete My Doctor Online (NCAL Only) account:

1: Visit the My Doctor Online (NCAL Only) website directly Here →

2:   Contact My Doctor Online (NCAL Only) Support/ Customer Service:

  1. 96.3% Contact Match
  2. Support channel
  3. Vist Terms/Privacy


Deleting from Smartphone 📱


Delete on iPhone:


  1. On your homescreen, Tap and hold My Doctor Online (NCAL Only) until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Doctor Online (NCAL Only) app.

Delete on Android:


  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose My Doctor Online (NCAL Only), » then click "Uninstall".

Have a Problem with My Doctor Online (NCAL Only)? Report Issue




🎌 About My Doctor Online (NCAL Only)


1. • See your doctor face-to-face with a video visit, have an E-visit for quick online care for common health concerns, email your doctor, or call for advice 24/7.

2. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications to get personalized reminders for appointments, procedures, and more.

3. • Get personalized reminders and information from your doctor to help you and your family get care and stay healthy.

4. It’s simple and convenient to get personalized health reminders and information from your doctor.

5. Join your video visit right from our app and manage your and your family’s care in one convenient place – no matter where you are.

6. The My Doctor Online app is for Kaiser Permanente Northern California members.

7. • Schedule and manage primary and specialty care appointments for you and your family.

8. • View test results and information from your medical record.

9. Sign-in with your kp.org user ID and password.

10. To get started, download and launch the app.



Alternative apps you can try: