DB Secure Authenticator

How to Delete DB Secure Authenticator. save (73.54 MB)

Published by Deutsche Bank AG on 2024-11-12

We have made it super easy to delete DB Secure Authenticator account and/or app.

Guide to Delete DB Secure Authenticator 👇

Things to note before removing DB Secure Authenticator:

  1. The developer of DB Secure Authenticator is Deutsche Bank AG and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Deutsche Bank AG to know if they support self-serve subscription cancellation:
  3. The GDPR gives EU and UK residents a "right to erasure" meaning that you can request app developers like Deutsche Bank AG to delete all your data it holds. Deutsche Bank AG must comply within 1 month.
  4. The CCPA lets American residents request that Deutsche Bank AG deletes your data or risk incurring a fine (upto $7,500 dollars).


Data DB Secure Authenticator Collected from You 🔏
  1. Data Not Collected: The developer does not collect any data from this app.

     

↪️ Steps to delete DB Secure Authenticator account:

1: Visit the DB Secure Authenticator website directly Here →

2:   Contact DB Secure Authenticator Support/ Customer Service:

  1. 100% Contact Match
  2. Support channel
  3. Vist Terms/Privacy


Deleting from Smartphone 📱


Delete on iPhone:


  1. On your homescreen, Tap and hold DB Secure Authenticator until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the DB Secure Authenticator app.

Delete on Android:


  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose DB Secure Authenticator, » then click "Uninstall".

Have a Problem with DB Secure Authenticator? Report Issue




🎌 About DB Secure Authenticator


1. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application.

2. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store.

3. The code may be used for logging into a DB banking application or for authorising transactions.

4. DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions.

5. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided.

6. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided.

7. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions.

8. This function is used for customer identification via the telephone.

9. When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application.

10. Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of the app or by using the device's biometric functionalities, such as fingerprint or facial recognition.

11. Following the PIN setup, you are required to activate the device.

12. This is done by either entering a provided Registration ID or by scanning two QR-codes through the online activation portal.



Alternative apps you can try: